With the ongoing suspension of Broadway performances due to COVID-19 continuing until further notice, the Broadway League is updating information regarding performance cancellations and ticketing protocol. While a date to resume performances is yet to be determined, Broadway theatres are now offering refunds and exchanges for tickets purchased for performances through September 6, 2020.
“While all Broadway shows would love to resume performances as soon as possible, we need to ensure the health and well-being of everyone who comes to the theatre – behind the curtain and in front of it – before shows can return. The Broadway League’s membership is working in cooperation with the theatrical unions, government officials, and health experts to determine the safest ways to restart our industry,”Charlotte St. Martin, President of the Broadway League
Those holding tickets for performances through September 6, 2020 will receive an e-mail from their point of purchase with detailed information regarding refund and exchange options. Any customers holding tickets through September 6, 2020 that have not received an e-mail by May 18th are advised to contact their point of purchase for assistance after this date.
Broadway performances were suspended on March 12, 2020. At that time, 31 productions were running, including 8 new shows in previews. Additionally, 8 productions were in rehearsals preparing to open in the spring.
The Broadway League will continue to work with city and state officials to determine an appropriate date for performances to resume and will provide updates to the public as decisions are made.
According to reports, many involved in the financial aspects of the industry say that even under the most optimistic estimates that a sizable tourist industry wouldn’t return to New York City before next summer. That would leave many productions in a limbo as it would not be financially beneficial to open to smaller audiences. The production cost of Broadway show are notoriously large which makes anything but full openings unlikely unless contracts and rent rates could be re-worked.